As the travel and hospitality industry looks to rebuild, digital may be its saving grace. From chatbots to self-learning booking platforms, providers can create new momentum that both pleases customers and trims costs. We help you explore multiple paths forward and craft a digital strategy for the post-pandemic world.
By optimizing back office systems and processes like labor scheduling, inventory and menu management, and kitchen display systems, Halis helps restaurants reduce operational costs and increase employee efficiency and engagement.
We help clients adopt a customer-centric business model across all distribution channels, leveraging analytics, mobile, social and cloud technologies. Our consultants work with many leading travel companies and intermediaries on a broad range of digital solutions.
The digital ecosystem enables clients to identify customer needs based on their profile, and incorporate insights from the social footprint and peer groups to auto-recommend actions, be it to deepen engagement or reward loyalty.
Combine physical and digital assets to provide customers with personalized, data-driven experiences that are contextualized, responsive and meaningful. Optimize operations and data processing speeds by implementing a unified platform across sensor hardware and software applications.
Strengthen your brand and engage your customers in new ways. Become more efficient and customer-centric.
Our AI-driven chatbot integrates with social media tools and location-based service solutions to provide a bespoke experience via intuitive assistance across the journey – from booking and baggage information, and indoor navigation to exclusive lounge access / concierge services.
Our content management services include:
Competitor analysis
Tools rationalization
Message/content optimization
Omnichannel strategy
Our point-of-sale services include:
On-site and decentralized strategy
RFI/RFP management services
Tools rationalization
Implementation
Our customer contact center services include:
Workflow analysis
Omnichannel customer engagement
Time-based studies and call handling optimization
Technology deployment and optimization
Ongoing maintenance and support
We replace legacy barcode-based tracking systems with cloud-hosted tracking solutions to be accessed on diverse mobile devices. Our mobile apps for location-based asset tracking reduce the risks and costs due to delayed or lost baggage while improving the quality of service. Significantly, our configurable dashboards support reporting, operational analytics, and inventory management.
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